Privacy Policy

Introduction

SpoonTech is committed to protecting the privacy and security of everyone who uses our website and restaurant management platform (collectively, the "Services").

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, create an account, use our software, or interact with any SpoonTech service.

Our goal is to process your information in a lawful, transparent, and secure manner while respecting your privacy rights. We follow internationally recognized privacy principles, including data minimization, purpose limitation, accuracy, storage limitation, integrity, confidentiality, and accountability.

By accessing or using SpoonTech, you acknowledge that you have read and understood this Privacy Policy.

Data Controller

SpoonTech is the data controller responsible for the processing of personal information collected through our website and software platform.

If you have any questions regarding this Privacy Policy or our data practices, you may contact us using the information provided at the end of this document.

Information We Collect

Account Information

When creating a SpoonTech account, we may collect:

• Full name
• Email address
• Phone number
• Restaurant or business name
• Business address
• Job title
• Login credentials

Restaurant Information

To provide our restaurant management services, we may process information including:

• Restaurant profile
• Branch information
• Menu items and pricing
• Table layouts
• Kitchen workflow configuration
• Employee accounts and permissions
• Customer loyalty program data
• Orders and transaction history

Payment Information

When subscription or payment services are used, we may collect payment-related information through secure third-party payment providers. SpoonTech does not store complete payment card numbers on its own servers.

Device and Technical Information

When you access SpoonTech through our website, we may automatically collect technical information including:

• Browser type
• Operating system
• IP address
• Language settings
• Network information
• Device identifiers
• Error logs
• Website performance data

This information helps us improve platform performance, maintain security, and troubleshoot technical issues.

Customer Data

Restaurant customers using SpoonTech-powered services may voluntarily provide information such as:

• Name
• Phone number
• Email address
• Loyalty points activity
• Order history
• Reservation information
• Feedback and ratings

Restaurant owners remain responsible for ensuring they have appropriate permission to collect and process customer information.

Usage Information

Whenever you use SpoonTech, we automatically collect information regarding how our platform is used, including:

• Pages visited
• Features accessed
• Session duration
• Click activity
• Error logs
• Performance metrics
• Date and time of access

This information allows us to improve usability, reliability, and overall user experience.

Cookies

SpoonTech uses cookies and similar technologies to:

• Keep users signed in
• Remember preferences
• Improve website performance
• Measure platform usage
• Analyze traffic
• Enhance security

You can manage or disable cookies through your browser settings. However, certain features of SpoonTech may not function correctly without them.

How We Use Your Information

We process personal information to:

• Create and manage user accounts
• Deliver SpoonTech services
• Process subscriptions and payments
• Support restaurant operations
• Enable QR ordering and customer interactions
• Provide customer support
• Improve our software and AI-powered features
• Detect fraud and unauthorized activity
• Generate operational analytics
• Comply with legal obligations
• Communicate important service updates

Data Sharing and Third Parties

SpoonTech does not sell or rent your personal information to third parties.

We may share your information with trusted third-party service providers that help us operate and improve our Services. These providers may include cloud hosting providers, payment processors, analytics providers, customer support platforms, and communication service providers.

We may also disclose your information when required to comply with applicable laws, regulations, legal processes, or lawful requests from public authorities, or when necessary to protect the rights, property, or safety of SpoonTech, our customers, or others.

All third-party service providers are required to process your information securely and only for the purposes specified by SpoonTech.

Data Retention

We retain your personal information only for as long as necessary to provide our Services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

When your information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and industry best practices.

Certain information may be retained for longer periods where required by law or where necessary to protect SpoonTech's legitimate business interests.

Security Measures

Protecting your information is a priority for SpoonTech. We implement appropriate technical and organizational security measures designed to safeguard your personal information against unauthorized access, disclosure, alteration, loss, or destruction.

These measures may include encrypted data transmission, secure hosting environments, access controls, authentication mechanisms, regular system monitoring, and routine security updates.

While we take reasonable steps to protect your information, no method of transmitting data over the Internet or storing electronic information is completely secure. Accordingly, we cannot guarantee absolute security.

Your Rights

Depending on your location and the applicable privacy laws, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to applicable legal requirements.
• Request a copy of your personal information in a commonly used electronic format.
• Object to or restrict certain types of processing.
• Withdraw your consent where processing is based on consent.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way SpoonTech processes your personal information, please contact us:

Email: info@spoontech.net
Website: www.spoontech.net
Contact Number: +201500588018

We will make every reasonable effort to respond to your inquiry promptly and in accordance with applicable privacy laws.